error in Galaxy (lefse)

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error in Galaxy (lefse)

Borruso Luigimaria
Dear Galaxy-project staff,

in the last two weeks, I have tried several time to use Lefse but it seems to have some problem. I always get the following message: Internal Server Error Galaxy was unable to successfully complete your request. An error occurred. This may be an intermittent problem due to load or other unpredictable factors, reloading the page may address the problem. The error has been logged to our team.

Thanks a lot



Luigi Borruso, PhD
Environmental Microbiology
 
Faculty of Science & Technology
Building K, Office 1.05
Free University of Bozen/Bolzano
Piazza Università 5
I-39100 Bozen/Bolzano
Italy
 
Tel. +39 0471 017610




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Re: error in Galaxy (lefse)

Jennifer Hillman-Jackson
Hi Luigi,

Is this the public Galaxy server in use? If so, please contact the team that administrates the instance directly. The contact information is in the link.

The advice is true for all public Galaxy servers presenting with problems not supported by the core team (Main: http://usegalaxy.org and Test: https://test.galaxyproject.org). Just keep in mind that "Test" really is a test server. Various errors at unpredictable times should be expected - meaning, it is best to not use Test for critical work.

Should you be using the version of the tool from the Main Tool Shed (http://usegalaxy.org/toolshed) in a local or cloud Galaxy, contact the administrator of that instance. If this is a server that you run yourself, I can let you know that the error tends to be related to high server load and/or insufficient resources. Often it will go away after a few minutes if the issue really is peak database-load. Has the tool ever run successfully on your server? If not, consider moving to a PostgreSQL database if you have not already (instead of the default SLQlite). If the tool will run line-command with the available resources, it should almost certainly run in Galaxy with the correct configuration. Just in case you need it, these are the production database set up instructions. More is in the Admin hub of the wiki.
http://wiki.galaxyproject.org/Admin/Config/Performance/ProductionServer#Switching_to_a_database_server

Thanks,
Jen
Galaxy team

On Fri, Apr 24, 2015 at 4:41 AM, Borruso Luigimaria <[hidden email]> wrote:
Dear Galaxy-project staff,

in the last two weeks, I have tried several time to use Lefse but it seems to have some problem. I always get the following message: Internal Server Error Galaxy was unable to successfully complete your request. An error occurred. This may be an intermittent problem due to load or other unpredictable factors, reloading the page may address the problem. The error has been logged to our team.

Thanks a lot



Luigi Borruso, PhD
Environmental Microbiology
 
Faculty of Science & Technology
Building K, Office 1.05
Free University of Bozen/Bolzano
Piazza Università 5
I-39100 Bozen/Bolzano
Italy
 
Tel. <a href="tel:%2B39%200471%20017610" value="+390471017610" target="_blank">+39 0471 017610




___________________________________________________________
Please keep all replies on the list by using "reply all"
in your mail client.  To manage your subscriptions to this
and other Galaxy lists, please use the interface at:
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To search Galaxy mailing lists use the unified search at:
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--
Jennifer Hillman-Jackson

___________________________________________________________
Please keep all replies on the list by using "reply all"
in your mail client.  To manage your subscriptions to this
and other Galaxy lists, please use the interface at:
  https://lists.galaxyproject.org/

To search Galaxy mailing lists use the unified search at:
  http://galaxyproject.org/search/mailinglists/